Service Agreements

All equipment provided by SHM comes with a free one year warranty. Once the equipment is out of warranty SHM recommends taking out an Engineering Service Agreement to ensure sustained and reliable operation. The benefits of having an agreement are:

  • As a part of the agreement a remote support service is provided whereby experienced engineers can use diagnostic equipment and software to help identify and remedy faults ensuring speedy resolution of problems without the need for a site visit.
  • As a part of the agreement there are a number of site visits provided free, in the event that more complex problems arise.
  • SHM gives highest priority to Customers who have taken out Engineering Service Agreements.
  • SHM has a fully automated help desk system to ensure the customer has full visibility of the status of any incidents. The system has a Web portal with unique login IDs and passwords for each customer.

Please contact us for further details.