All equipment provided by SHM comes with a free one year
warranty. Once the equipment is out of warranty SHM recommends
taking out an Engineering Service Agreement to ensure
sustained and reliable operation. The benefits of having an
- As a part of the agreement a remote support service is
provided whereby experienced engineers can use diagnostic
equipment and software to help identify and remedy faults
ensuring speedy resolution of problems without the need for
a site visit.
- As a part of the agreement there are a number of site
visits provided free, in the event that more complex
- SHM gives highest priority to Customers who have taken
out Engineering Service Agreements.
- SHM has a fully automated help desk system to ensure the
customer has full visibility of the status of any incidents.
The system has a Web portal with unique login IDs and
passwords for each customer.
Please contact us for further details.